Our goal was to provide the user with an alternative way to schedule a visit. We decided to add a feature within the platform that would allow the user to bypass creating an Episode of Care, and self schedule a visit with ease.

Designing this new feature within the platform experience required us to brainstorm not only how the design would look, but how we would introduce this new flow to users. We explored different solutions and sketched out the initial user flow. Advocating for users, I advised the team that “users want the least number of taps”, so we cycled back to the initial flow and ideated a simpler solution with fewer steps, reducing the self scheduling wizard from 8 to 6 screens.

When designing screens, we ensured that we incorporated screen flows to showcase how screens were connected, as well as the logical flow between screens depending on input from the user. Annotations were added to better communicate design solutions. When presenting design solutions, the screens, flows and notes allowed the designs to be communicated, both visually and verbally, in a seamless manner.

Once screens were designed, and behavior explored, I created both a web and mobile prototype to define interactions and animations, which were presented to the team for validation and utilized when testing with users.

Discover, Define, Design, and Deliver

We followed a HCD process by first conducting research through interviews with users. After synthesizing inspiring insights from these interviews, we defined the problem and jumped right into the ideation phase. From sketches and flows, all the way into fidelity prototypes, we gradually created the first version of the feature.